Returns, Exchanges and Custom Orders
Currently I do not accept any returns, exchanges or cancellations, BUT if for any reason your are not happy with your purchase, if the item appears faulty upon delivery or a mistake was made when fulfilling your order, please contact me at firstname.lastname@example.org and include photos of the product and order number so I can resolve the situation. It is very important to me that you love your bag!
Please note that the colours of the fabrics may display differently depending on your screen.
I am more than happy to make custom orders. Just message me at email@example.com and we can discuss your ideas. Examples of custom orders would be if you want to alter de length of the straps, or if you, for example, like the velvet Rose exterior fabric but you prefer to match it with the lining fabric that is featured in the Petrol Blue Tote.